So I’m writing this to do two things. Well, three things.
- Levin Furniture has horrible after sale customer service — actually, they have none.
- document the awful process I’ve been experiencing in trying to replacement items that were damaged discovered during delivery.
- alert potential customers of the horrible service and lack of attention I’ve been receiving.
A brief history of the horrible service at Levin Furniture.
January 2008
Back in January, my wife and I, after 14 years, finally went out to buy a bedroom set. We shopped everywhere. But we ended up coming back to Levin, mistake one. The price was good, and they were helpful with credit, terms, and setting up delivery date. Surprisingly, everything was delivered on time. However with two glitches.
First - one of the bed rails was split / cracked. Second - it was shipped without bed slats - making it impossible to put a mattress on it (these are those wooden strips that the box spring actually sits on, and we didn’t get any). The delivery man notified me, and called in the issue. He said Levin would call me back. He also said I could go to any Levin and pick up bed slats if I wanted.
From there - service called me and acknowledged the issue and told me it will processed, and a new bed rail one will be delivered and installed - probably in about one month - so, mid-February (today is April 16th by the way).
Later that day - I went back to the original Levin store, in Fairlawn, Ohio to pick up bed slats. Of course, they had no idea what I was talking about. So they sent me around back, and talked with the warehouse guy. Who, after some digging, found similar slats, but that I would have to cut them down to size. I said fine and took them.
Bad mistake again. The slats had vertical supports in the middle of them to brace them on the floor — they were the wrong size, and didn’t fit.
February 2008
Getting back to Levin horrible service. I called them about two weeks to get an estimate on when we would get a new bed rail — since they didn’t call me like they said they would (ignore customer #1). I was told they were checking into it, and would call me back. They didn’t.
I called again about two weeks later. Was told it was looking more like mid-March, but that they would call me back with a more definite date. They didn’t. (ignore customer #2).
March 2008
I called again and was told April. That it is coming form the manufacturer, and they don’t have a firm date. But they would call me back. They didn’t.
April 2008
I was in the area about two weeks ago (early April), so I stopped in the Levin store. I spoke with Connie, the office manager. She took my information, and said she would call me back - because “corporate offices are closed on Saturday’s…”. Guess what - she didn’t call.
On Friday of that week (last Friday) - I called the store. I was told they have no idea when it is coming. The manufacture is estimating some time in April. But she couldn’t give me a date. When I explained that I’ve been calling, and getting push back for several weeks - she just blowing me off.
I asked to speak with someone else. She transfered me to the store manager. Who actually ended up being the sales manager. Left him a voice mail (what a shock I didn’t get a live person) with my story, and asked that he call me back.
And here we are. I called Friday around lunch. Today is Wednesday evening. Do you think they have called me yet with and explanation or date? No. So - I will continue to write about the absolute horrible service Levin Furniture provides after the sale until I get this resolved.
Stay tuned to more updates on Levin Furniture horrible customer service.
