Levin Furniture Finally Calls
Stop the presses!
My wife took a call this week from our friends at Levin Furniture.
She said they “got my letter” - not sure what that means. And that my replacement bed rail is finally in, and ready for delivery. Can you believe it?
They gave us a few options on when they can deliver. We picked this Saturday, April 26 — hey — that’s my birthday!
We are to receive a call on Thursday with a specific delivery time - wow.
Wife’s only comment about the call was that they “didn’t seem too chatty”.
Watch for new post Thursday night - I’ll let you know if they called!
So let’s tally this up really quick…
We buy a bedroom set in December. It’s delivered in January. Call and visit over 6 times to get an update. Finally got a call this week…. Well done Levin Furniture. Way to be on top of things.
I still think Levin Furniture service sucks.
Tags: delivery, levin, phone call
May 7, 2008 at 3:27 am
I just stumbled across this blog. I work for Levin, and am in my third position with the company. I have seen individual service issues get out of hand, as has yours, but let me assure you, the company bends over backwards for customers. I can’t tell you how many times, while in my previous position, I would be sent to a customer’s house to fix a delivery issue, once even taking five hours of my work day. An employee went to the home of a disgruntled customer (manufacturer issues) on a Saturday, which was her day off, to offer interior design consulting free of charge when the product arrived.
Connie, who you mentioned earlier, is truly a wonderful lady, let me assure you of that. Mark, the sales manager of the Akron store, is a very nice guy, but is freaking useless when it comes to anything that involves accountability. You were so unfortunate that you encountered him in your experience with the company.
I just would encourage you to, at least, revise your opinion of the company, regardless of whether or not you shop there (commission is no part of my salary, I don’t have any incentive). Just about everything we carry (I would estimate 90%) is made overseas, and when a service issue comes back to the manufacturer, isssues are likely to occur. Having been on one end of the customer service aspect of the company, trust me, they bend over backwards to accomodate customers whenever possible.
May 30, 2008 at 5:36 pm
I think it’s great that Levin responded to the bad experience (see above comment), but this is a completely backward response. An apology should never make excuses OR call out one’s own colleagues. In the future, I would recommend thanking the customer for being a Levin customer and personally trying to fix the situation.